Complaints book

First name*

Full name*

Document Type*

Document number*

Mobile number*

Email Address*

Country of residence*

Address*

City / State / Region*

Are you under 18?*

Legal Representative Full Name

Legal Representative Address

Legal Representative Phone Number

Legal Representative Email

Tour/Service name*

Company name*

Company Address*

RUC*

Complaint Number*

Submission Date*

Tour / Service description*

Booking / Order number

Booking date

Tour / Service date*

Amount paid / Service amount*

Claim / Complaint Type*

Details of the Claim / Complaint*

Requested Resolution*

I confirm that the information provided in this form is true and accurately reflects the content of my claim or complaint.*

Your personal data will be processed by CLIMB SUNDAY E.I.R.L. for the purpose of receiving, managing and responding to your claim or complaint, in accordance with our Privacy Policy.

(1) Claim: Dissatisfaction related to a product or tourism service purchased or provided.
(2) Complaint: Dissatisfaction related to customer service or attention received, which is not directly related to the product or tourism service itself.

* Submitting a claim or complaint through this form does not prevent the consumer from using other dispute resolution mechanisms and is not a prerequisite for filing a complaint before INDECOPI.

* Climb Sunday will respond to claims and complaints within a maximum period of fifteen (15) business days, in accordance with applicable Peruvian consumer protection regulations.